Frequently Asked Questions
Does this product have a warranty?
When you purchase any of our products, you are automatically protected by our Guarantee, having 7 days to test it from the date of delivery and if you are not satisfied with the investment made, within this period, you can request a refund via the support email contato@alojadascoisasincriveis, without complications.
Our products also have a 90-day warranty against manufacturing defects.
Why buy from you?
Because our stuff is amazing ! Jokes aside, we value the satisfaction and safety of our customers. We select the best suppliers and negotiate prices and conditions for you. Our 90-day guarantee gives you the assurance that we trust our product curation and the careful selection of our suppliers.
Will my purchase be safe?
Yes, our payment system is the same as that used by many major stores on the market. The entire purchase process is encrypted from end to end and your data will be secure throughout the entire purchase process.
To do this, simply check the secure purchase padlock displayed in your internet browser at the time of purchase.
How do I track my order?
All products are shipped directly from our suppliers with internationally valid tracking codes and you can check all movements directly on our website.
The tracking code will be sent between 3 and 7 business days.
If you have not received it after this period, simply contact us via email ( your email ).
To check your order, simply access the link: Track Order
I didn't like it. Can I return the product?
Yes, within 7 business days, according to the law, when purchasing online, the customer has the right to return the product if it is not what they expected or if they did not like the product. For more details, access our Exchange and Return Policy.
What is the delivery time?
The delivery time is on average 10 to 25 business days (after payment confirmation), depending on the agility of the Post Offices in your location .
We send the tracking code between 3 and 7 business days.
Some products stay in Customs for a long time due to the inspection by the Federal Revenue Service, which checks all packages entering Brazil. Since they are overloaded, this may cause some delays depending on the time of year. However, we will be there to monitor all the steps. You will need to wait for delivery, but don't worry, your item will arrive. And if it doesn't arrive, we will refund your money.
Why this delivery time?
We work with exclusive products, all of which are manufactured abroad and sent directly from our suppliers to our customers' homes. This reduces the cost of the product for our customers. Our products take an average of 10 to 25 business days to arrive. They are sent by plane to Brazil. There are 3 weekly flights that take products from our suppliers to Brazil. They land in Curitiba and from there they are sent to the Post Office. On average, within 7 business days, the product is in Brazil and sent by post to our customers' homes.
In case of exchange, do I have to send it abroad?
In case of exchange, the product will be sent free of charge to our headquarters in Brazil for checking and verification. After validation, another product will be sent or the amount refunded, as the customer wishes.
Do I have to pay any extra fees?
No additional fees will be charged to the customer, other than those already paid at the time of purchase.